What Clients Say About
Dustin Carlson
Real reviews from real clients — first-time buyers, move-up buyers, refinancersand investors who chose Dustin Carlson and First Colony Mortgage over 25+ years.
“As a first time homebuyer this process proved to be difficult for me. Dustin and his team (Marilou) went above and beyond in every way to make sure I was informed, got a good rate, their feedback on every communication was faster than expectedand they provided me additional support when I needed it…which was often. I cannot recommend them enough. I was hesitant to use them over a lender located locally but am SO GLAD I chose him and his team as they provided more locally relevant advice when n”
“It was not Dustin, the other individuals I worked with made it more stressful then needed to be. I asked if they needed certain documents and if I needed to take certain actions regarding to approval months in advance and multiple times. I was told not to worry about it and very last minute I was told to provide information I asked about weeks and months in advance. It was information that was not very easy to obtain and could have avoided unnecessary stress if they just told yes when I asked. I”
“Always answering all questionsand answering the phone at all timesand if he did not answer always calling back. It was truly a pleasure working with all of them including Roberto.”
“Dustin was the best communicator and action officer we’ve dealt. When things were unclear or “bogged” down. Dustin quickly worked to get things moving again all while keeping us abreast of current status, best options and finding better options along the way. I rate Dustin #1 of the 17 originators I’ve worked with over the years.”
“Dustin is very responsive and help ease our worry. Buying a home is stressful and the process went well with great communication.”
“The communication great. I was informed every step of the process.”
“Quick. Kept up-to-date. Would have liked to have gotten locked in a little lower but really isn't that bad ?”
“Everyone in the office was very polite and friendly! Every question I had was answered promptly. Everyone worked hard to get the job done!”
“Communication was outstanding. Very informative and trustworthy.”
“There were some bumps in the road but Dustin went above and beyond to fix the issues.”
“They went about and beyond to help me get into my home. Also they always kept me updated on everything”
“Roberto Flores was on top working closely from day one. If a situation make up he would quickly bring solutions to any problem. I'm very happy with al the help he brought in.”
“Dustin was great, helped us through lots and lots of obstacles throughout the homebuying process. Definitely went above and beyond to make sure that our loan went through”
“Roberto Flores was outstanding to work with very thorough and efficient. Extremely responsive.”
“Your support! That makes a world of differenceand your team was always there to help and answer questions. Thank you!”
“Good communication and timely”
“Helped with interest rate. Communication was good and timely.”
“Prompt response times from all members of the team. Anytime I had questions people were able to find answers”
“Everything was wonderful. Only complaint was the emails that were going out to the seller. I thought that was very careless and inappropriate.”
“Awesome communication, we went into this without a real estate agent and it could’ve gone bad but everything worked out. We’ll most likely be back when it’s time to buy again!”
“Dustin and his team (Lindsay) were amazing! Constant communication from the start and throughout the entire process. We would highly recommend them to anyone!”
“Dustin came through for my family and I when we thought we were going to loose our dream home. He and his team made our dream a reality and in the short time frame we had available. The best way I would describe Dustin’s work with us is clutch. To Dustin and his team thank you from the bottom of my heart and God Bless.”
“Dustin took every opportunity to ensure our goals and expectations were met. He went above and beyond to help give us the best experience and bang for our buck. Dustin is truly an expert in his line of workand we couldn’t be more grateful to have worked with him. I highly recommend him to anyone looking for an honest assessment and looking for someone that works diligently for their clients. His customer service beats them all.”
“Mr Roberto Flores was heaven sent. He helped me through every step of the way. I believe he went above and beyond to give me the advice and education I needed as a first time home buyer. I appreciated his patience and vast knowledge with dealing with VA loan program.”
“Joe and dustin were great to work with”
“your number one assistant Lindsey makes all the difference in the world”
“Smoothest and easiest process I’ve experienced. Love the app!”
“Dustin Carlson has been a great business partner over the years since 2008 and has always called and asked is their anything I need , loans or just checking in to see how we are doing and if there is anything we need . My wife and I were trying to buy a condo in, Dustin and his team were right there at crunch time making things happen at every step along the way. A huge thanks to Dustin C, Brian M and the rest of the team for the quick Refi cash out on equity loan on my Eagle River Ho”
“The communication was excellent”
“Leaanne was very asseible pleasant helpfully”
“Great communication and support.”
“Everyone was very attentive and knowledgeable.”
“This is a very outstanding, extremely professional, extremely courteousand a company that goes above and beyond their expectations to make sure everything is correct, as well as confirm accuracy on every level. Every representative that I’ve worked with through the loan process has been absolutely outstanding as well.Dustin Carlson, Charity Kelley & especially Megan Roberts. If it wasn’t for this great five star company in my opinion based on other lenders I’ve dealt with before I chose to go ”
“Megan made it great”
“Dustin was always kind and was willing to answer any and all questions.”
“Open communication”
“staff was very attentive.”
“Good service, quick answers always.”
“Every one working together”
“Customer service.”
“He stays in touch from start to finish”
“The entire team was very helpful in helping me through the process.”
“easy to communicate with”
“The communication and the sense of urgency made the experience a great one. True professionals.”
“Communication. Everyone on the team had great interpersonal skills and always willing to help.”
“The whole team: Lindsay, Jackieand Dustin are approachable and responsive.”
“Teamwork from staff”
“Anytime i had a problem or question they was always there to answer.”
“I was informed on how the process was going on a regular basis. Steps along the way were explained clearly.”
“Always helpful”
“Dustin, I know you had many hoops to jump through with this particular refi and Willy and I want to thank you very much. I think we may have set a precedent, but I’ll be quiet about that one. Really Thank you so much though. Megan stayed in contact to let us know where we were in each step of the process and Jackie made sure we had every i dotted and every t crossed. We appreciate you all so very much. Especially you Dustin for keeping in tough with us all of these years. You really helped us mo”
“Communication, patience, getting the final outcome we wanted!”
“Everything was outstanding up to the end the recording of the deed which something went wrong because I still don't have the keys to the house”
“The communication with Evan, follow up and attention paid to details from Evan and his team to get everything completed avoiding delays. Thank you forva great job done.”
“We felt taken care of by your team. Communication was excellent. And a special thank you to Anthony Mazzone, he has been so helpful and supportive during our loan process”
“Friendly Staff”
“Great Communication”
“Fantastic communication!”
“Solid team with thorough communication. Friendly. Will definitely continue to use you for future properties.”
“The whole process was extremely easy and there was very little work I had to do which is ALWAYS nice. The team took care of all my concerns and needs and made this difficult process super simple.”
“Everyone there are great!! Especially, Stephanie Redenz!!”
“Friendly and great expertise in all matters of refinancing of your home”
“Everyone works great”
“2.25% interest rate and 3500 credit. Thanks!”
“their communication at every step is the best - this is the second time i have gone thru dustin and his team i will use them every time and i will refer them to people i know”
“Just when we thought there was no hope, Donna and her team went into overdrive. They help to us at ease and was able to close on the loan with better that thought conditions.”
“Fast service and helpful people”
“Constant communication and updates. Dustin and his staff are great. They helped me every step of the way.”
“The communication was great.”
“Quick easy and clear communication throughout the process. Everyone involved was totally on top of their gameand you all made it a pleasant pain free transaction. We have owned 6 homesand we always get headaches dealing with lenders. But not this time, thank you for that”
“Prompt responsiveness, explained things very well, kept me up to date on the process and just a great overall team”
“Dustin really looked out for us and worked with us. A pleasure to work with!”
“I was very pleased with the overall professionalism and prompt response of Dustin's team. We had seamless communication on all levels throughout the process. Any questions we had were promptly addressed. I will strongly recommend Dustin Carlson to our family and friends.”
“Kelsey and Stephanie were the best .”
“Made the house buying experience as smooth as possible!”
“Dustin, Megan and Jackie made our home buying experience seamless and easy. They answered any questions I had promptly and were always willing to take time out of their day for us. I will only be calling them for any real estate purchases in the future. If you are looking at buying a house, this is the only company I would use!”
“Very team oriented, kept us in the loop every step of the way.”
“They were really helpful, communicated often to keep everything on track, worked with our tighter timeline to make sure we closed in timeand everyone was really nice as well. Would definitely recommend.”
“Really everything from your office was wonderful and very helpful. Kesia And Jackie went over and above to get everything right for us. The realtor really held us back with not doing her part correctly and Keaia and Jackie picked up and got it done!! Thanks Ladies”
“Dustin did a great job with our account however there were a lot of uncertainty from his teammate Liliana that made the experience frustrating at timesand a lot harder than what it should have been. I wish things could have been a little more clear and organized at the very end. Dustin and Julie were great to work with and I would absolutely work with them againand refer people to them. The rating is not reflecting on Dustin himself but the team as a whole.”
“Everyone was so nice and patient with me.”
“Dustin's team was extraordinary!! They helped every step of the way and made the whole home buying experience extremely easy. Liliana Gonzalez was there from the very beginning and was always there with any questions I had, then She handed the baton to Mikiala and she did an outstanding job as well, but even as Mikiala did her part Liliana was there to still help. And then Mikiala was awesome too. I will recommend you to anyone in need of a home loan!!”
“I highly recommend Dustin Carlson and his wonderful staff. They were very helpful and patient with me. Thank you Dustin Carlson, Kesiaand Julie!”
“Dustin and team were very responsive and took extra time to answer all of our questions”
“do not want name to be publicly posted on social media and thanks”
“Everithing”
“Working with Dustin and Kelsey was a pleasure. They helped me navigate thru the process of buying a built home on my land. I would recommend themand have already to friends and family.”
“Just a stressful experience”
“The process of buying your first home can be daunting. Stephanie was a HUGE help. She was always on top of communication, she was very very patient with all my questions, in fact she welcomed them. Closing time was much shorter than anticipated. I closed on my first home in a roughly a monthand that included delays outside of their control such as, the infamous Texas Snow storm on 2021, that caused all homes to be re-inspected before closing. I HIGHLY recommend working with them!”
“We are investors who own multiple properties. We worked with different loan officers in the past years, Stephanie and the team are the best. Definitely would love to work with them again in the future.”
“Dustin and his team members made my loan process run smoothly. They answered questions with prompt response and knowledgeable made the house buying process easy I look forward to Referring them to friends and family members”
“This was our second time to use Dustinand it was smooth and excellent. They even did our closing in another state because we were on vacation when the loan was ready. Excellent Service.”
“Everyone (Dustin, Lindsayand Kelsey) was very helpful and kept us informed each step of the loan. When Eddie called for information, he spoke with Dustin, he had tears in his eyes telling me about the conversation they had. We had a previous bad experience, Dustin told Eddie that he would pray with us for the loan. We knew immediately we wanted to use them for our refinance. I would highly recommend Dustin and his team!”
“We’ve been friends with Dustin for years”
“the attention that i got and the quick responses is what made me happy”
“I've worked with Dustin in the past. It has always been a smooth and easy process.”
“The process was very transparent and smooth, nothing hidden or undisclosed.”
“Dustin has been helping us for years. He is extremely knowledgeable and always provides information on every detail needed to get us the best deal available.”
“This was a good experience. It was quick and we felt that all concerns were addressed. Everything we were told in the beginning is exactly what occurred. Thank you”
“Dustin was extremely helpful and especially knowledgeable on how to navigate the intricacies of submitting a VA loan. Highly recommend.”
“I got a great rate and a quick turn around!”
“Great costumer service!”
“Dustin’s team provided the best customer service and were very helpful. This was our first time purchasing a home and they made everything go very smoothly. They stayed in contact with us very frequently and updated us throughout the loan process.”
“Very informative and quick to respond to my questions, calls and emails.”
“I had a great experience working with Dustin and Megan at First Colony Mortgage. They were very professional and very experienced. They provided the best rates and great communication throughout the process of refinancing my house. It was my first time doing refinancing and they made it easy for me. I worked with four other lenders at the beginning soon to realize that Dustin's team were the best compared to the rest. I highly recommend them for purchase or refinance!”
“Kayla Kloss was amazing. She always replied to the emails I appreciated that.”
“Excellent experience and would do business again with Dustin!”
“The staff was extremely informative. They were very thorough and madthe entire process go smoothly. Thank you.”
“Dustin had worked with me years ago to lower my interest rate and has kept in touch for the last 3 years. I am glad he could help me lower my rate again, the experience was easy and I was always kept informed of where I was in the process.”
“I originally financed with you because Dustin contacted me. I refinanced with you because of Dustin. Great guy. Knowledgeable, straight forward and very honest”
“The level of professional service is top notch...with all the pandemic mess...they were just as smooth and swift as if everything was in person... Excellent service over all Meagan was pleasant and professional as was Dustin.. recommend the whole team!”
“Dustin was very good at keeping in contact and giving me heads up when the nature of the various stages of the loan progressed. The only problem I had was the Title Insurance company. They dropped the ball on things they said they'd do and not making me aware of a fee that would be charged by my credit union in regards to a wiring transfer fee. Had I known about that I would have insisted on a check.”
“It was fast and easy when others would not help me once again thank you for all your help”
“the support and info you gave thru out”
“Easy and timely process!”
“A pleasure to work.”
“I like the way you do business. Also I like you Dustin and I like your staff. Good Job!!!!”
“With the exception of releasing my SSN in an unsecured email, the team kept me well informed every step of the way, which is rare these days.”
“Dustin is great & he alway kept me informed on my loan!”
“The whole experience was fantastic. We had bad experiences with other lenders and these guys were honest and hard working. They answered all questions, any time! We stretched over Thanksgiving, Christmas and the new Yearand they still communicated. I cant say enough great things about these guys!”
“Good communication.”
“Great all round experience!”
“Dustin and his team were right on top of every step of the process!”
“Friendly and knowledgeable people who had timely responses to our many questions.”
“I've worked with Dustin a couple of times and have referred his services to my friends who all reported positive experiences. Thanks Dustin!”
“Everything.”
“Positive communication from the beginning. My questions were promptly answered. Promises were kept! Roger Bon”
“With interest rates near all time lows, the mortgage loan business is perhaps busier than it's even been. And yet somehow, amazingly, Dustin and his team made me feel like I was their only customer. The overall communication by the entire team was outstanding - clear, thorough, frequentand quickly responsive to my every question. The process was streamlinedand the experience and cohesiveness of Dustin's team was evident. We look forward to working with Dustin again on the next one!”
“Every one involved with our refinance was knowledgeable, professional, responsiveand friendly. We have had many mortgage and refinance experiences over the yearsand this was one of the most stress free and smooth transactions that we have had.”
“It went well”
“Quick and easy to work with!”
“Overall great experience. Switched over to them and took care of business.”
“Overall satisfied”
“Process was very easy from start to finish. Great customer service too! I was VERY impressed that Dustin contacted me very quickly after I had reached out via email after a referral from a friend/co-worker. Dustin and his staff were very good at communicating during the process and very easy to communicate with. I ended up refinancing for a much lower rate and being about to cash out too.”
“Dustin works very hard and makes himself available to a set any questions with his clients.”
“The best mortgage experience ever! The employees truly care about the customer and strive for excellence!”
“Dustin is very knowledgeable and easily reachable even after normal business hours”
“The service and help was all amazing! Thank you for everything!”
“Quick and easy !”
“There were several delays due to a grumpy appraiser. Dustin and Roman were wonderful”
“Refi and purchase went smooth on our end. THANK YOU”
“Overall expediting of loan”
“The help from Dustin and Rebecca was great! Thank you going above and beyond and making things possible.”
“The process and application from Leanea Sonds, to Rebecca Holl, to Dustin Carlsonand ultimately to closing were all cohesive and concise. The communication was consistent and thorough, They were always available to answer any questions and concerns we had to enable a very smooth and easy refinance experience. Would highly recommend. Thank you!”
“top notch communication - many thanks for helping us get into a new home”
“Dustin and his team communicated well with us the entire way. When things got crazy during the home buying process and we were having issues with our realtor Dustin and his team stepped in and saved us our earnest money. They went above and beyond Thank you so much we appreciate you guys! :)”
“Dustin made a complicated process seamless and pleasant. Great and timely communication!”
“Great job!”
“Good experience - best interest rate the title company has seen and it was quick!”
“Friendly and ready to help.”
“I really like that everyone on the team worked towards getting us our forever home and keeping me up to date on how the process was going day by day.”
“Great job Dustin you and staff are the best”
“Customer service was fantastic for the entire process. I would recommend you guys to anyone after our experience with your team.”
“Dustin is nice to work with and he has a outstanding staff!”
“Did a fine job! Had good experience several years ago and thought, “if it isn’t broke, why fix it”!”
“We worked with Lindsay Holmes through our entire refinance transaction and she was so professional and helpful throughout the entire process. She would always reach out to provide us with updates and was great to interact with. She was also very knowledgeable and answered all our questions. Overall, we are above and beyond satisfied with our experience!”
“Y'all were able to keep communication throughout the whole process, y'all directed me to everything that needed to be done and signed and every document I dealt with y'all helped explain it to me the whole way and what it entails. Y'all also were able to make my closing happen very fast and now I'm a proud homeowner thanks to yall and your great service thank y'all again for everything!”
“Dustin Carlson & Catinia La Cabe were excellent throughout the entire process. From the initial telephone conference with Dustin for Pre qualification screening until application submission and daily weekly checkin’s with loan processor. The Team was were very informative and guided us through the clear to close process with ease!! ☺️”
“Dustin and his team were great, from my first communication through to the end communication. I never felt out of the loop or needing to follow up due to lack of inactivity. Even due to Covid-19 restrictions, everything had to be done remotely or with caution, neither of these problems hindered his team.”
“Good customer service.”
“Dustin and his team were able to work with me quite efficiently and persevered through a bump and we're we able to keep it on track for closing. I had my rate cut nearly in half and my payment went down nicely. Big shout out to Stephanie and her hard work!”
“Stephanie fought for us and was so pleasant and upbeat. We really appreciated her efforts and tenacity to push us through this difficult process. We are having coffee on our first morning in our new home and so happy!”
“My experience was great! Would highly recommend!”
“I've had the most wonder experience. My loan officer was the most caring and understanding person i've meet in a long time very professional. I would refer all my associate and friends to Am Cap. God Bless you all”
“Low rate and great customer service”
“Dustin and I have been involved with the purchase of this home and 2 refinancings. Awesome service each time.”
“Dustin is very customer focused, knowledgible and caring. He is extremely responsive and takes his time to ensure you understand. I have already referred Dustin to my clients!”
“Dustin covers every detail and is easily assessable. Give him a raise.”
“Great communication , fast transaction time.”
“I loved the open communication”
“His professionalism, fast response great advices and focused on helping the customer achieving their goals. Amazing guy and if opportunity would come again to purchase another home Dustin would be the guy to go with. Thank you Dustin for all your hard work and help.”
“fasts and easy transaction”
“Great to work with easy to contact”
“Dustin was very attentive and super nice. He really went above and beyond to help me!”
“It is very easy to work with Dustin. He made us feel comfortable in every step.”
“Dustin was great at communicating with us throughout the entire process and was always available.”
“Phone calls and info”
“Dustin is very respectable & kind. He answers your questions immediately !!”
“Dustin was very professional throughout the process and his persistence and consistent communication made us feel comfortable along the way. I would definitely recommend Dustin to anyone looking for a loan or refinance.”
“He was great to work with and had a good team.”
“I didn't have too much contact with Dustin, but I did have a lot of contact with Stephanie Redenz, who was awesome.”
“Dustin and his team followed up and kept us informed throughout the process. The customer service experience was great! Dustin was very knowledgeable and made the process go smoothly.”
“Dustin and his team worked hard to get us the best interest rate on our home refinance. They have low fees and were overall great to work with! We plan to continue using them in the future!”
“Dustin was extremely responsive at all times of the day. He delivered what he said he would deliver. He was honest and underpromised but over delivered. Well done all around.”
“Dustin was great to work with. I would recommend using him”
“Dustin is professional, efficient and gets it done!”
“Dustin texted and called me often to provide status, which I really appreciated !!!”
“Quick responses. Ease of how to submit documents. Very helpful with any questions.”
“Very easy process working with Dustin and his team, they took care of everything promptly.”
“Dustin was a professional and responded so quickly to our numerous inquiries about refinancing our home loan. I was so pleased with the result. I am glad we made the decision to refinance with Dustin and will continue to use him for future home loan changes.”
“Getting a home loan is never fun but Dustin and his team made it as painless as possible. I especially found it easy to sign and upload all of my documents to the online portal. Dustin and Roman Balley provided timely updates and professionally answered all of my questions and helped guide me through the process. Big thanks to both Dustin and Roman for all the help. I will certainly refer you guys to friends and family.”
“Dustin was always a pleasure to speak with - always friendly and courteousand available all days of the week to answer questions.”
“Dustin was great and constantly was in communication with us. We would most definitely refer him to any friends or family looking to finance or refinance.”
“The Process was not too long and the amount of information needed wasn’t impossible to obtain. There were a few moments of not knowing the progression however, any email that was sent from us was answered immediately. That spoke volumes!”
“Dustin and Kelsey were very quick in providing updates and worked to get me the best deal possible. I’m already a returning customer.”
“Fantastic deal, great communication and no hiccups. Dustin made it easy.”
“Dustin and his team went way above customer care. They have set the bar very high. Thanks to all!”
“Very helpful and informative. Just the right amount of reminders in my busy life so i didnt forget to keep up wothh the process. Nevwr felt pushy at all. No negative experiences.”
“Dustin is always one step ahead of the process. He is always available to answer questions and give advice. Very easy to work with from beginning to end.”
“He answered all my ignorant questions with patience and in detail. Always got back to us in a timely manner. It is apparent he loves his job ?”
“Overall a great transaction”
“Excellent service with extra attention to explain all details.”
“Great experience with Dustin and would recommend him to anyone. He was on top of everything and helped the process run smoothly!”
“Thank you! Highly recommend. Fast close, great communication.”
“Being a first time home-buyer, Dustin was very helpful from day 1 in answering all of my questions (and I asked a lot of questions). He made it a point of duty to always call to check-in, which was deeply appreciated.”
“We cannot say enough positive things about our refi experience. Who knew a refi could be so fast and easy? Dustin made the experience completely painless!! Thank you for your time and effort, we will absolutely refer you!”
“Dustin is a problem solver and always goes above and beyond to create solutions and find answers for any issue.”
“Dustin was very helpful throughout the whole process. A very friendly guy and would definitely recommend him!”
“All the help and advice provided”
“Very tenacious and helpful agent! Always available for questions and assistance!”
“Dustin was extremely responsive and kept everything moving.”
“Dustin is highly organized, honest and answers in the most clear way all questions. Never met most pleasant person before.”
“Dustin and the whole team were always on top of the whole process. I felt like I could always contact them anytime with any question and they will have the answer right away or in a day. Very friendly, very respectful, very approachable. This is a winning team. Glad I was on their side.”
“Works extremely hard to get you what you asked for and vigorously checks in”
“Dustin’s communication response times were very good. Also the rates and money numbers were the best around,”
“Dustin was great to work with! Any question we had were answered very quickly! It was by far the best experience I have ever had purchasing a house! I would highly recommend Dustin to anyone wanting to purchase home!”
“Great communication! Made the process very smooth. Thanks!”
“Houses in our area are moving very fast right now and in order to get the house we wanted, there were a lot of things that had to fall into place. Dustin worked very hard to make sure we had everything we needed, first to make the officerand then as the process progressed, so that we could close on schedule. He was great to work with, especially when we'd call or email him with questions late in the evening. He always answered and was able to give us an answer that nightor the next morning.”
“Dustin was great at communicating with us and answering our questions in a timely manner. He stuck with us for about 8-9 months until we finally decided to move forward with the refinancing. He looked out for our best interests and got us the absolute lowest interest rate possible. Thank you so much!!”
“The overall experience was easy and communication was great.”
“Very streamlined, efficient process. Always quick response to questions. I have already referred a friend.”
“Was never to busy to answer or return a call...even on the weekend.”
“Very professional and fast service.”
“Dustin and the rest of the team made this an AWESOME refinance experience.”
“everyone kept me informed along the way. The team took into consideration my personal and business schedule and bent over backward to close the loan prior to a business trip.”
“Dustin was absolutely great to work with. The underwriter however was as slow as tar, what should have been a 3 to 4 week process turned out to be 7 weeks!”
“Great!”
“Dustin was very prompt and attentive and very helpful and informative throughout the process.”
“Dustin is very personable, professionaland friendly. Lots of information, available to me during my loan process”
“We began our effort to refinance just before covid. Dustin stayed in frequent contact and had suggestions for us that actually helped seal our appraisal. He was always courteous to a fault and kept in contact frequently”
“Outstanding customer service! Easy to work with.”
“Dustin and his team did an amazing job at getting our loan done in a short amount of time and they were excellent at keeping us informed on where we were during all the process .”
“Dustin kept us informed and answered our questions. Dustin was a pleasure to work with.”
“Very professional. No issues, no problems. Very smooth transaction. Dustin was fantastic at communication and taking care of any of my needs. He made my refi a great experience.”
“From our first conversation with Dustin, we felt that he was in our corner and willing to do whatever necessary to ensure we had the best loan experience possible. He stayed in contact with us throughout the process and was readily available, sometimes after business hours, to answer any questions we had. Thanks again for all your help.”
“Dustin communicated very frequently which I appreciate.”
“Dustin was always accessible and such a reliable/ helpful resource. He ensured I had everything in a timely manner and was verypersonable.”
“dustin was the best ever. He went over and above to get our loan. No one could have done more. I cannot say enough good things about his service. Please everyone use him.”
“Very good at communication, gave us a great rate and closed us quickly!!”
“Very patient and thorough. It was a very pleasant experience.”
“Great Communication.”
“Very efficient and timely”
“The whole process of the refinance was a great experience. Everything was done by either email or phone, which worked out perfectly. Mr. Carlson followed up with our questions or concerns. I would definitely recommend Mr. Carlson and would give him 5 stars for an awesome job.”
“Dustin was a prince. He worked thru all our issues and was there to help at any time. I would hope everyone that can uses him. He was terrific”
“Dustin was very informative, was always availableand the application approach was very straight forward. It was a pleasure dealing with Dustin and his team!”
“Dustin and his team were so helpful in the home refinancing process from the beginning to the end. He answered all of our questions promptly and let us know in advance of what was next. I can’t thank him and his team enough for making this such an easy and stress free process.”
“Dustin was quick and did a great job a moving things along to close quickly. He did a great job at answering my questions and taking the time to check in.”
“Prompt responses and reliable help - Dustin kept the refi process moving ahead and always kept me informed of status and needs.”
“Very smooth process overall”
“I am a working class single woman with no children which made me ineligible for public assistance. Since the only assistance I could qualify for was forbearance on my mortgage. this didn't really help me because I was still had to figure out how to pay that off. I decided to refinance my home and met obstacles during the process. Thank you to Dustin's encouragement I overcame my obtcales and with the help of Dustin and the underwriters saved my home. Thank-you Dustin!”
“I was guided the whole time”
“The customer service and the team work overall.”
“Dustin was very helpful in explaining areas of the loan that were confusing and was very on top of everything to make sure that we would get the best rates!”
“Dustin was available for questions just about any time of the day. He kept us informed of every step during the process. He was just awesome! Very helpful and made the process stress free.”
“Communication and responsiveness was clearand timely which made this process surprisingly easy and fast. I highly recommend Dustin.”
“Dustin made the process easy for me.”
“Worked fast and hard to get the job done”
“Overall, great experience! Dustin communicates well and is very efficient! Great rate as always. Thank you Dustin!”
“Timely & through”
“We had several hiccups in our home selling process which interfered with our loan/home purchase process. Dustin and his team stuck with us, tried to find ways to helpand got us through all the details and changes that happened.”
“Dustin was very informative and reliable with our whole process. We had another lender we were previously working with and Dustin ensured we got the best deal. He made the process very streamlined and he has grade A customer service. You'd be cheating yourself to look elsewhere. Thanks Dustin!”
“Dustin did a great job communicating the entire process and was always very responsive. If I had a question about anything he was quick to respond and explain to me. He checked up regularly to make sure all was ok without being prompted. I would highly recommend him.”
“I have worked with Dustin for several refinance transactions over the years. He is very good at what he does. Dustin communicates well, works efficientlyand each and every time comes up with a deal no one else can beat. He is a true professional.”
“Dustin communicates well, is responsiveand timely”
“Dustin always keeps you informed of the status. He also adapts to changes that I had made during the whole process. Great additude and overall great person to work with”
“Easy no hassle”
“Dustin was great to work with. His follow up and tentativeness to the customers during the entire process. Thank”
“Dustin was right on top of things and answered every question we asked! Very knowledgeable and super frirndly”
“Dustin and his associates had answers to the many questions we had as we worked through the refinance process. Our refi was much complicated by multiple remodeling issues, the Corona Virus pandemic and volatile rate changes. We couldn't have made it without Dustin and his frequent contact for our every question. Thank you!”
“Dustin communicates well. He is fast, up to speed on his products and provides great customer service. The best part for me was he answered his phone and returned emails quickly! In a time where effective and timely communication is key Dustin hit the nail on the head. We closed our loan ahead of time and we highly recommend Dustin!”
“The constant communication and professionalize! Dustin looked out for my families best interest and made sure we got the best deal possible! Thanks Dustin”
“Helpful and courteous and always answered my questions and went out of his way to stay in contact and to help me out, very knowledgeable, I will surely recommend him to my friend in the future”
“Great communication, easy process. Very pleased.”
“Dustin went above and beyond in keeping us informed and answering any questions within minutes.”
“The team did a great job, I appreciate it.”
“Dustin is always on top of it. He’s very good at communicating and making sure everything is clear”
“Down to earth communications with Dustin walking me though the paper process...”
“Very helpful and flexible”
“Good communication and quick responses.”
“Dustin was very helpful, knowledgeable and patient. I was in contact with Dustin for about a year. Initially he could not help me refinance because the mortgage rates were not low enough to make the refinancing numbers work. Dustin took my information and my refinancing goals and agreed to keep me in mind. He followed up frequently without being pushy and eventually we were able to come to a refinancing deal. He is a great guy! Great work!”
“Chad and Dustin worked tirelessly to make sure they followed through with their word of getting me the best rates possible. I greatly appreciate they’re work ethic and integrity. They made the whole experience as pleasant as possible and made sure that I was happy with everything that was going on.”
“Great communication! Fast response and walked us through step by step.”
“Dustin is very professional and attentive. He communicated frequently before, during and after the loan process. He provided excellent customer service, great job Dustin! I highly recommend him and his team, Evan and Kelsey — they're all great at what they do. Best wishes to you all and stay safe. We love our new home.”
“He made the experience easy and worked to get me a good rate. Will recommend! :)”
Common Questions About Dustin's Reviews
Dustin Carlson has 285+ verified 4 and 5-star reviews on Birdeye with a 4.9★ average, plus a 5.0★ rating on Zillow. Over 25+ years he has personally funded 10,000+ loans originated and built one of the strongest review profiles of any loan officer in the country.
Dustin Carlson is rated 5.0★ on Zillow. You can verify his Zillow lender profile directly at zillow.com/lender-profile/DustinCarlson2/ — Zillow verifies all mortgage lender reviews through their transaction data.
Yes. Dustin Carlson holds NMLS license #193009 and originates loans through First Colony Mortgage Corporation (NMLS #3112), which has been in business since 1984. Credentials can be verified at nmlsconsumeraccess.org.
Across 361+ reviews, the most consistent themes are: responsive communication, fast pre-qualification, keeping clients informed at every step, solving last-minute problemsand closing on time. Many clients specifically mention Dustin's personal involvement and accessibility throughout the process.
Dustin has been a licensed mortgage loan officer for 25+ years. He has personally originated over 10,000 loans across the nation across the nationthrough First Colony Mortgage Corporation. His experience spans every market cycle — boom, recessionand recovery — giving him practical knowledge most loan officers simply don't have.
If you've worked with Dustin, the best way to share your experience is to leave a Google review — it helps other buyers find a trustworthy lender. You can also leave a review on Zillow at zillow.com/lender-profile/DustinCarlson2/ or on Birdeye. Dustin reads every review personally.